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Terms & Conditions

Updated February 4, 2024

By using our facilities, you automatically agree to the following

Safety

  • You are responsible for your own safety, please beware of your surroundings.

  • Make sure there are no people and objects close to you when you take a golf swing, only take golf swings in the designated areas (on the stance mat and hitting mat).

  • Always pay attention when others are taking a golf swing, never try to walk around or close to a golfer taking a golf swing, always wait until their swing is completed.

  • When entering a room, always knock on the door first and look through the window to make sure no golfer is taking a golf swing.

  • IT IS YOUR RESPONSIBILITY TO BE AWARE AND PAY ATTENTION TO YOUR SURROUNDINGS. ALTHOUGH WE ENDEAVOR TO MAKE THE STUDIO AS SAFE AS POSSIBLE BY ADDING CUSHIONING TO AREAS LIKELY TO BE HIT BY GOLF BALLS, THERE IS ALWAYS A RISK OF RICOCHET AND A GOLF BALL HEADING TOWARDS YOU. WE TAKE NO RESPONSIBILITY WHATSOEVER FOR ANY INJURIES THAT OCCUR WITHIN THE STUDIO.

Studio Access / Access Control

  • When you make a booking, you will automatically be granted access to the studio through the Shots Factory app, at which time the studio may or may not be staffed. We trust you to be RESPONSIBLE and SENSIBLE when using the studio during unstaffed hours. Only use the studio for its intended purpose and never place yourself, others, or the studio’s equipment and property in danger.

  • Please DO NOT allow anyone into the studio whom you do not personally know or have invited to the studio! If any theft or damage occurs to the studio that is caused by someone you allowed into the studio, we will hold you liable for any and all damages or loss.

  • When you leave the studio, you must ensure that the door is properly closed and locked. If you notice any issues with the door locking or staying unlocked, please contact a staff member immediately.

 

Keeping the studio clean and tidy

  • You are responsible for tidying up the simulator bay after your session.

    • Please pick up all golf balls and place them back in the tray.

    • Please put all trash into the trash bin. Any food or drinks that still have liquids in the container please dispose of outside the studio.

    • Unless there is someone coming to use the bay immediately after your session, please turn off the computer, projector, air conditioner, and lights when you are finished.

  • Fair warning and reminders will be given. Anyone found to be repeatedly leaving the studio in a poor state and repeatedly ignoring warnings and reminders will have their access revoked, remaining allowance forfeit, and no refunds will be given.

Bookings, changes, cancellations, early attendance, studio access, and playing beyond your booked time

 

Simulator Booking

  • Bookings can be made up to 7 days in advance.

  • Changes and cancellations must be made at least 3 hours in advance, otherwise the booking is forfeited and allowance will be deducted.

    • Example 1 - Late Cancellation: You have a booking on May 1 at 5:00PM for 3 hours. At 2:30PM on May 1 you decide to cancel the booking. As this is a late cancellation, the session is forfeited and 3 hours will be deducted from your allowance.

    • Example 2 - Late Change: You have a booking on May 1 at 5:00PM for 3 hours. You show up 1 hour late at 6:00PM, and practice for 3 hours until 9:00PM. As this is a late change, you will be charged for 5:00PM - 9:00PM, and 4 hours will be deducted from your allowance.

  • If you show up early for your session and a bay is available, you will be charged accordingly for the additional time you use. Same applies for time you use beyond your booked session.

    • Example 3 - You have a booking on May 1 at 5:00PM for 1 hour, you arrive at 4:30PM and start 30 minutes early, and practice until 6:30PM. You will be charged from 4:30PM to 6:30PM, and 2 hours will be deducted from your allowance.

Lessons

  • Lessons can be scheduled up to 1 month in advance.

  • Changes and cancellations must be made at least 24 hours in advance, otherwise the lesson is forfeited and allowance will be deducted.

  • It is your responsibility to arrive on time for your lesson. If you arrive late for your lesson, and there is a booking immediately after you and your lesson is cut short, there will be no making up of lesson time, and allowance for the booked lesson will be deducted.

Visitor Bookings

  • Visitors are asked to book at least 1 day in advance. Same day bookings are not guaranteed. We do not take walk-ins.

  • To confirm a visitor booking, full payment must be made in advance via PayMe or FPS.

  • Visitor cancellation and changes policy is the same as above under the "Simulator Booking" section. Your entire session is forfeit if you late cancel, late change, or no show, no refunds will be given.

Annual Plan and Pass expiration, extension, junior discounts, package sharing, and refund policy

Expiration

  • All simulator and lesson Passes have expiration dates, all expiration dates are strictly enforced unless a legitimate medical or compassion reason is given with proof.

  • Annual Plans are annual by nature, and as such, all unused allowances are forfeit at the end of the Annual Plan. There are NO EXTENSIONS on Annual Plans.

Pass Extension

  • We offer Pass extension options, up to a maximum of 6 months from the original expiration date. Rates are provided in our price list.

  • Under no circumstances will a Pass be extended beyond 6 months (except if legitimate medical or compassion reason is given with proof).

    • Example 4 - On Jan 1 you purchase a 20 Hours Simulator Pass, with an expiration date on July 1. On June 15 you purchase a 3-month Pass extension for $1,200, bringing the expiration date to Oct 1.​

    • Example 5 - Following from Example 4, on Sept 15 you decide to extend your Pass by a further 3 months, reaching the maximum cap of 6 months. You are required to buy another 3-month Pass extension for $1,200 (rather than paying $800 difference between the 6-month Pass extension and 3-month Pass extension).

Junior Discounts​

  • Junior discounts are offered on all Annual Plans and Passes, as well as Visitor rates for Simulator and Lesson bookings.

  • Junior discounts are offered to anyone under the age of 16. On the day of the 16th birthday the junior discount will no longer be applicable.

    • Example 6 - A junior turns 16 on Nov 1. On Oct 31, the junior decides to purchase a 10 Hour Lesson Pass, the junior discount is applied and the package is charged at $11,700.

    • Example 7 - A junior turns 16 on Nov 1. On Nov 1, the junior decides to purchase a 10 Hour Lesson Pass, no junior discount will be given.

  • If an Annual Plan or Pass is shared between a junior and another individual who is 16 or above, no junior discount will be given.

  • Junior discounts are not to be combined with any other promotions or discounts.

Annual Plan and Pass Sharing

  • All Annual Plans and Passes can be shared with a maximum of 3 other people, for a total of 4 people per Annual Plan or Pass.

  • The cost of adding 1 person is $500. This charge is waived for parents sharing a package with their kids.

  • Everyone whom the Annual Plan or Pass is shared with has the right to make bookings. Shots Factory is not responsible for managing how Annual Plans and Passes are shared. How an Annual Plan or Pass is shared is the sole responsibility of its users.

 

Refund / Cancellation Policy

  • When you purchase a package, you are committing to a set amount of hours of lessons or simulator bookings within a limited time frame, in order to enjoy discounted hourly rates. As such, any package you purchase that has been used will NOT be refundable.

  • In certain situations such as a medical condition, serious injury, pregnancy, or relocation out of Hong Kong, we may consider allowing a partial refund or transfer of credits to someone else, on a case-by-case basis. A $500 administration fee will apply for any refunds and transfer of allowance to someone else.

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